PRİVACY POLİCY:

 

THE PRIVACY AND SECURITY OF YOUR INFORMATION IS IMPORTANT TO US. WHETHER YOU ARE BOOKING A SERVİSE OR RETREAT PROGRAM, WE WANT YOU TO TRUST THAT WE APPROPRIATELY MANAGE AND PROTECT THE INFORMATION THAT YOU PROVIDE TO US. WE HAVE PREPARED THIS PRIVACY POLICY TO EXPLAIN MORE ABOUT WHO WE ARE AND HOW WE COLLECT AND MANAGE YOUR INFORMATION.

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

 

WHO WE ARE

THE SANTULAN WELLNESS WEBSITE (THE “WEBSITE”) IS OPERATED BY SANTULAN CAMPONY TULUM.

IF YOU ARE LOCATED IN THE EUROPEAN ECONOMIC AREA (“EEA”), WE ARE THE DATA CONTROLLER OF THE PERSONAL DATA (DEFINED BELOW) THAT WE COLLECT UNDER THIS PRIVACY POLICY.

 

SCOPE OF THIS PRIVACY POLICY

THIS PRIVACY POLICY (“POLICY”) APPLIES TO THE PERSONAL DATA THAT WE COLLECT FROM YOU AS A USER OF THE WEBSITE AS A GUEST AT THE SANTULAN TULUM . THIS POLICY PROVIDES INFORMATION ABOUT THE PERSONAL DATA WE COLLECT, WHY WE COLLECT IT, HOW IT IS USED, AND WITH WHOM IT IS SHARED. THIS POLICY ALSO PROVIDES INFORMATION ABOUT THE RIGHTS YOU HAVE UNDER APPLICABLE PRIVACY LAWS WITH REGARD TO THE PERSONAL DATA WE MAINTAIN ABOUT YOU.

“PERSONAL DATA” AS USED IN THIS POLICY MEANS ANY INFORMATION THAT RELATES TO YOU AND FROM WHICH YOU CAN BE IDENTIFIED.

 

PERSONAL DATA WE COLLECT

DEPENDING ON HOW YOU INTERACT WITH US, WE MAY COLLECT THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU:

RESERVATION INFORMATION: WE COLLECT PERSONAL DATA WHEN YOU BOOK THROUGH OUR ONLINE RESERVATION SYSTEM, STAY AT THE HOTEL IN TULUM, BOOK A EVENT RESERVATION THROUGH THIRD PARTIES SUCH AS CLOUDBEDS OR BEWE. INFORMATION COLLECTED DURING THE COURSE OF THE RESERVATION AND DURING YOUR STAY MAY INCLUDE YOUR NAME, EMAIL ADDRESS, BILLING AND PAYMENT INFORMATION, AND INFORMATION RELATED TO YOUR PARTICIPATION IN PROGRAM OR SERVİSE

 

 

SOCIAL MEDIA INFORMATION: WE MAY COLLECT INFORMATION FROM SOCIAL MEDIA AND INFORMATION SHARING PLATFORMS, AS WELL AS SOCIAL MEDIA FEATURES THAT WE’VE INSTALLED ON OUR WEBSITE.

 

OTHER INFORMATION: THERE ARE OTHER TIMES WHEN WE COLLECT PERSONAL DATA, SUCH AS IF YOU CONTACT US BY PHONE OR EMAIL, PARTICIPATE IN ONE OF OUR COMPETITIONS OR SURVEYS, SIGN UP TO RECEIVE OUR NEWSLETTERS AND PROMOTIONS, OR PARTICIPATE IN ONE OF OUR OTHER SERVICES. IN THESE INSTANCES, THE PERSONAL DATA WE COLLECT WILL DEPEND ON YOUR INTERACTION WITH US. IT MAY INCLUDE YOUR DETAILS SUCH AS YOUR NAME AND ADDRESS, AS WELL AS CERTAIN DEMOGRAPHIC INFORMATION.

 

WE COLLECT PERSONAL DATA FROM:

DIRECT INTERACTIONS, SUCH AS WHEN YOU MAKE A RESERVATION, CREATE AN ACCOUNT, USE OUR WEBSITE OR THIRD PARTIES WEBSITES, PARTICIPATE IN SURVEYS OR QUESTIONNAIRES, SUBSCRIBE TO A NEWSLETTER, OR IN ANY WAY ENGAGE WITH US OR OUR PERSONNEL;
COOKIES AND AUTOMATED TECHNOLOGIES, SUCH AS WHEN YOU INTERACT WITH OUR WEBSITE OR CLICK ON LINKS ON OUR EMAILS;
PRIVATE THIRD PARTY SOURCES, SUCH AS WHEN YOU MAKE A RESERVATION ON CLOUDWEBS OR BEWE  OR PURCHASE A TICKET FOR OUR ACTIVITIES IN THE WELLNESS;
THROUGH SOCIAL MEDIA, SUCH AS IF YOU LINK TO SOCIAL MEDIA PLATFORMS OR USE SOCIAL MEDIA PLUG-INS, WE MAY (DEPENDING ON YOUR USER PRIVACY SETTINGS ON THAT SOCIAL MEDIA PLATFORM) AUTOMATICALLY RECEIVE INFORMATION ABOUT YOU FROM THAT SOCIAL MEDIA PLATFORM; AND SECURITY SYSTEMS, SUCH AS THE CLOSED CIRCUIT TELEVISION (“CCTV”) AND SECURITY/SWIPE CARD RECORDS FROM THE PUBLIC HOTEL.

IN ADDITION TO PERSONAL DATA, WE MAY COLLECT INFORMATION THAT DOES NOT RELATE TO AN IDENTIFIED OR IDENTIFIABLE PERSON. FOR EXAMPLE, WE MAY COLLECT THE BROWSER TYPES, DEVICE TYPES, AND OPERATING SYSTEM INFORMATION OF OUR USERS. IF ANY OF THIS INFORMATION CAN BE USED TO IDENTIFY YOU BECAUSE, FOR EXAMPLE, WE LINK IT TO YOUR PERSONAL DATA, WE WILL TREAT SUCH INFORMATION AS PERSONAL DATA.

 

HOW WE USE YOUR PERSONAL DATA

WE, OR OUR SERVICE PROVIDERS, USE YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES DEPENDING ON THE TYPES OF PERSONAL DATA WE HAVE COLLECTED FROM AND ABOUT YOU:

TO COMPLETE AND FULFILL YOUR RESERVATION, SUCH AS VERIFYING YOUR IDENTITY, PROCESSING YOUR PAYMENT, ENSURING YOUR ROOM IS AVAILABLE, AND PROVIDING YOU WITH CUSTOMER SERVICE (FOR EXAMPLE, SENDING YOU CONFIRMATIONS OR PRE-ARRIVAL MESSAGES, AND ASSIST YOU WITH MEETINGS, EVENTS, OR CELEBRATIONS. THESE USES ARE NECESSARY FOR THE PERFORMANCE OF THE CONTRACT YOU HAVE WITH US.

 

TO OPERATE AND PROVIDE SERVICES IN CONNECTION TO OUR ACCOUNTS AND FRIENDS & FAMILY PROGRAM, SUCH AS ENROLLING YOU IN THE PROGRAM, SENDING YOU UPDATES, ACCOUNT STATEMENTS, AND OTHER INFORMATION RELATING TO YOUR PARTICIPATION, AND OFFERING YOU DISCOUNTS AND PROMOTIONS. CERTAIN OF THESE USES OF YOUR PERSONAL DATA ARE NECESSARY FOR THE PERFORMANCE OF THE CONTRACT YOU HAVE WITH US, WHILE OTHER USES MAY BE PURSUANT TO YOUR CONSENT OR OUR OWN LEGITIMATE INTERESTS (SUCH AS IMPROVING THE PROGRAM).

 

TO CONTACT YOU IN CONNECTION WITH SURVEYS, SWEEPSTAKES, PROMOTIONS, MARKETING COMMUNICATIONS, AND OTHER SOCIAL OUTREACH. WE WILL OBTAIN YOUR CONSENT PRIOR TO SENDING YOU THESE COMMUNICATIONS WHERE REQUIRED BY LAW.

 

FOR OUR INTERNAL BUSINESS PURPOSES, SUCH AS FOR DATA ANALYSIS, AUDITS, SECURITY AND FRAUD MONITORING AND PREVENTION DEVELOPING NEW PRODUCTS AND SERVICES, AND IMPROVING YOUR EXPERIENCE IN OUR PROGRAMS AND ON THE WEBSITE. WE USE YOUR PERSONAL DATA FOR THESE PURPOSES TO MANAGE OUR CONTRACTUAL RELATIONSHIP WITH YOU, TO COMPLY WITH OUR LEGAL OBLIGATIONS, OR TO PURSUE OUR LEGITIMATE INTERESTS.

WE RESERVE THE RIGHT TO USE INFORMATION THAT IS NOT PERSONAL DATA (SUCH AS ANONYMOUS INFORMATION) FOR ANY LEGAL PURPOSE.

 

HOW WE SHARE YOUR PERSONAL DATA

WE WILL SHARE YOUR PERSONAL DATA WITHIN THE COMPANY, AT YOUR DIRECTION, AS DISCLOSED TO YOU AT THE TIME OF COLLECTION, OR IN THE FOLLOWING CIRCUMSTANCES:

SERVICE PROVIDERS: LIKE MANY BUSINESSES, WE HIRE SELECTED THIRD PARTIES TO SUPPORT OUR OPERATIONS, SUCH AS CARD PROCESSING OR PAYMENT SERVICES, IT SUPPLIERS AND CONTRACTORS, WEB ANALYTICS AND ADVERTISING PROVIDERS, AND PROVIDERS OF CRM, MARKETING AND SALES SOFTWARE SOLUTIONS. PURSUANT TO OUR INSTRUCTIONS, THESE PARTIES MAY ACCESS, PROCESS OR STORE YOUR PERSONAL DATA SOLELY TO PERFORM THE SERVICES WE HAVE HIRED THEM TO PROVIDE.

 

AFFILIATED BUSINESSES: WE OPERATE ON A GLOBAL SCALE. IN ORDER TO PROVIDE THE SERVICES YOU REQUEST FROM US, OUR AFFILIATED BUSINESSES MAY ACCESS AND PROCESS YOUR PERSONAL DATA FOR THE PURPOSES DESCRIBED IN SECTION 4, INCLUDING OFFERING PRODUCTS AND SERVICES TO YOU. OUR AFFILIATED BUSINESSES WILL ONLY USE YOUR PERSONAL DATA FOR THE PURPOSES FOR WHICH WE ORIGINALLY COLLECTED IT.

 

CORPORATE TRANSACTIONS: IN THE EVENT WE ARE INVOLVED IN A MERGER, REORGANIZATION, ACQUISITION, SALE OF ALL OR A PORTION OF OUR ASSETS, OR OTHER CORPORATE TRANSACTION, WE MAY DISCLOSE YOUR PERSONAL DATA AS PART OF THAT TRANSACTION.

 

ADMINISTRATIVE AND LEGAL REASONS: WE MAY DISCLOSE YOUR PERSONAL DATA TO (I) COMPLY WITH A LEGAL OBLIGATION AND/OR JUDICIAL OR REGULATORY PROCEEDINGS, A COURT ORDER OR OTHER LEGAL PROCESS THAT APPLIES TO US; (II) ENFORCE OUR TERMS OF USE OR OTHER APPLICABLE CONTRACT TERMS THAT YOU ARE SUBJECT TO; OR (III) PROTECT US, OUR CLİENTS, BUSINESS PARTNERS, PERSONNEL OR THE GENERAL PUBLIC AGAINST HARM, LOSS OR DAMAGE.

 

LOCATION INFORMATION

WHEN YOU USE THE WEBSITE, WE MAY RECEIVE INFORMATION ABOUT YOUR LOCATION. FOR EXAMPLE, IF YOU ARE USING OUR WEBSITE AND HAVE CONSENTED TO SHARING YOUR LOCATION INFORMATION WITH US, THIS INFORMATION MIGHT BE COLLECTED THROUGH GPS OR BLUETOOTH TECHNOLOGIES TO ENABLE US TO PROVIDE CERTAIN SERVICES TO YOU SUCH AS CUSTOMIZED OFFERS AND PROMOTIONS. IN ADDITION, WE MAY ALSO RECEIVE LOCATION INFORMATION FROM WIRELESS NETWORKS OR CELLULAR TOWERS IN PROXIMITY TO YOUR MOBILE DEVICE, THROUGH YOUR IP ADDRESS OR THROUGH YOUR USE OF OTHER SERVICES WE PROVIDE AT OUR HOTELS. WE MAY ALSO HAVE ACCESS TO LOCATION INFORMATION THAT YOU PROVIDE TO US THROUGH YOUR USE OF SOCIAL MEDIA, SUCH AS WHEN YOU “TWEET” YOUR LOCATION. YOUR LOCATION PREFERENCES CAN BE SET OR MODIFIED AT THE DEVICE LEVEL OR THROUGH MODIFYING YOUR SETTINGS WITH THE RELEVANT SOCIAL MEDIA PLATFORM.

 

YOUR RIGHTS

YOU MAY REQUEST TO ACCESS OR MODIFY THE PERSONAL DATA WE MAINTAIN ABOUT YOU, AND WE WILL RESPOND TO YOUR INQUIRY WITHIN A REASONABLE TIMEFRAME. IF YOU WISH TO EXERCISE THESE RIGHTS (INCLUDING THOSE DESCRIBED BELOW FOR INDIVIDUALS IN THE EEA, AS APPLICABLE), PLEASE CONTACT US USING THE INFORMATION IN SECTION 17. WE MAY CHARGE YOU A REASONABLE FEE IF YOU REQUEST ADDITIONAL COPIES OF YOUR PERSONAL DATA OR MAKE OTHER REQUESTS THAT ARE MANIFESTLY UNFOUNDED OR EXCESSIVE. FURTHER, WE MAY NOT BE ABLE TO HONOR YOUR REQUESTS IN CERTAIN CIRCUMSTANCES. IF WE ARE UNABLE TO HONOR YOUR REQUEST, OR BEFORE WE CHARGE A FEE, WE WILL LET YOU KNOW WHY.

PLEASE NOTE THAT IF YOU DECIDE TO EXERCISE SOME OF YOUR RIGHTS, WE MAY BE UNABLE TO PROVIDE YOU CERTAIN SERVICES, OR YOU MAY NOT BE ABLE TO USE OR TAKE FULL ADVANTAGE OF THE SERVICES WE OFFER.

ADDITIONAL RIGHTS FOR INDIVIDUALS IN THE EEA: IF YOU ARE LOCATED IN THE EEA AND WE MAINTAIN YOUR PERSONAL DATA, YOU HAVE THE FOLLOWING ADDITIONAL RIGHTS (UNDER THE EU GENERAL DATA PROTECTION REGULATION) WITH REGARD TO YOUR PERSONAL DATA:

RIGHT OF ACCESS: IF YOU ASK US, WE WILL CONFIRM WHETHER WE ARE PROCESSING YOUR PERSONAL DATA AND, IF SO, PROVIDE YOU WITH A COPY OF THAT PERSONAL DATA ALONG WITH CERTAIN OTHER DETAILS SUCH AS THE PURPOSE OF THE DATA PROCESSING.

 

RIGHT TO RECTIFICATION: IF YOUR PERSONAL DATA IS INACCURATE OR INCOMPLETE, YOU ARE ENTITLED TO ASK THAT WE CORRECT OR COMPLETE IT. IF WE SHARED PERSONAL DATA WITH OTHERS, WE WILL TELL THEM ABOUT THE CORRECTION WHERE POSSIBLE.

 

RIGHT TO ERASURE: YOU MAY ASK US TO DELETE OR REMOVE YOUR PERSONAL DATA, SUCH AS WHERE OUR LEGAL BASIS FOR THE PROCESSING IS YOUR CONSENT AND YOU WITHDRAW CONSENT. IF WE SHARED YOUR PERSONAL DATA WITH OTHERS, WE WILL TELL THEM ABOUT THE ERASURE WHERE POSSIBLE. WE MAY CONTINUE PROCESSING PERSONAL DATA IN CERTAIN LIMITED CIRCUMSTANCES.

 

RIGHT TO RESTRICT PROCESSING: YOU MAY ASK US TO RESTRICT OR “BLOCK” THE PROCESSING OF YOUR PERSONAL DATA IN CERTAIN CIRCUMSTANCES, SUCH AS WHERE YOU CONTEST THE ACCURACY OF THE PERSONAL DATA OR OBJECT TO US PROCESSING IT. WE WILL TELL YOU BEFORE WE LIFT ANY RESTRICTION ON PROCESSING. IF WE SHARED YOUR PERSONAL DATA WITH OTHERS, WE WILL TELL THEM ABOUT THE RESTRICTION WHERE POSSIBLE.

 

RIGHT TO DATA PORTABILITY: YOU HAVE THE RIGHT TO OBTAIN YOUR PERSONAL DATA FROM US THAT YOU CONSENTED TO GIVE US OR THAT WAS PROVIDED TO US AS NECESSARY IN CONNECTION WITH OUR CONTRACT WITH YOU. WE WILL PROVIDE YOU WITH YOUR PERSONAL DATA IN A STRUCTURED, COMMONLY USED AND MACHINE-READABLE FORMAT. YOU MAY REUSE IT ELSEWHERE.

 

RIGHT TO OBJECT: YOU MAY ASK US AT ANY TIME TO STOP PROCESSING YOUR PERSONAL DATA, AND WE WILL DO SO (I) IF WE ARE RELYING ON A LEGITIMATE INTEREST TO PROCESS YOUR PERSONAL DATA — UNLESS WE DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING; OR (II) IF WE ARE PROCESSING YOUR PERSONAL DATA FOR DIRECT MARKETING.

 

RIGHT TO WITHDRAW CONSENT: IF WE RELY ON YOUR CONSENT TO PROCESS YOUR PE PERSONAL DATA, YOU HAVE THE RIGHT TO WITHDRAW THAT CONSENT AT ANY TIME. THIS WILL NOT AFFECT THE LAWFULNESS OF PROCESSING OF YOUR PERSONAL DATA BEFORE WE RECEIVED NOTICE THAT YOU WISHED TO WITHDRAW YOUR CONSENT.

 

RIGHT TO LODGE A COMPLAINT WITH THE DATA PROTECTION AUTHORITY: IF YOU HAVE A CONCERN ABOUT OUR PRIVACY PRACTICES, INCLUDING THE WAY WE HANDLED YOUR PERSONAL DATA, YOU CAN REPORT IT TO ANY COMPETENT DATA PROTECTION AUTHORITY OF AN EU MEMBER STATE THAT IS AUTHORIZED TO HEAR THOSE CONCERNS. YOU MAY FIND EU DATA PROTECTION AUTHORITIES’ CONTACT INFORMATION HERE.

 

MARKETING AND PUSH NOTIFICATIONS

IF YOU DO NOT WISH TO RECEIVE MARKETING-RELATED EMAILS FROM US, PLEASE CLICK THE UNSUBSCRIBE LINK AT THE BOTTOM OF ANY MARKETING EMAIL, OR EMAIL US USING THE INFORMATION IN SECTION 17. PLEASE NOTE THAT EVEN IF WE STOP ALL MARKETING COMMUNICATIONS, YOU MAY STILL RECEIVE ADMINISTRATIVE, LEGAL, AND OTHER IMPORTANT COMMUNICATIONS FROM US.

 

COOKIES AND OTHER DATA COLLECTION TECHNOLOGY

A “COOKIE” IS A SMALL TEXT FILE PLACED ONTO AN INTERNET USER’S WEB BROWSER OR DEVICE TO REMEMBER AS WELL AS OBTAIN INFORMATION. YOU MIGHT BE ASSIGNED A COOKIE WHEN VISITING THE WEBSITE OR USING THE APPS. IN SOME INSTANCES, WHERE PERMITTED UNDER THE APPLICABLE LAW, WE MAY USE COOKIES IN CERTAIN EMAIL CAMPAIGNS.

 

WE USE THREE PRIMARY TYPES OF COOKIES, WHICH INCLUDE:

FUNCTIONAL COOKIES: THESE COOKIES SUPPORT THE USE OF THE WEBSITE AND APPS AND ENABLE CERTAIN FEATURES TO ENHANCE YOUR EXPERIENCE. FOR EXAMPLE, WE USE FUNCTIONAL COOKIES TO FACILITATE YOUR RESERVATION AND TO REMEMBER YOUR SELECTIONS AS YOU MOVE FROM PAGE TO PAGE. WE ALSO USE FUNCTIONAL COOKIES FOR REMEMBERING THINGS LIKE YOUR SIGN-IN INFORMATION AND HOTEL PREFERENCES TO AVOID YOU HAVING TO RE-ENTER IT.

 

PERFORMANCE COOKIES: THESE COOKIES COLLECT INFORMATION NEEDED TO SUPPORT THE WEBSITE AND OUR APPS AND ALLOW US TO IMPROVE OUR WEBSITE AND IDENTIFY ANY PROBLEMS THAT YOU FACED WHILE VISITING US. FOR EXAMPLE, PERFORMANCE COOKIES MAY PROVIDE US WITH INFORMATION ABOUT HOW YOU CAME TO OUR WEBSITE AND HOW YOU NAVIGATED AROUND OUR WEBSITE DURING YOUR VISIT. WE ALSO USE THESE COOKIES TO PROVIDE US WITH CERTAIN STATISTICAL AND ANALYTICS INFORMATION, SUCH AS HOW MANY VISITORS CAME TO OUR WEBSITE OR HOW EFFECTIVE OUR ADVERTISING IS. EXAMPLES OF THE PERFORMANCE COOKIES WE USE, WHICH MAY CHANGE FROM TIME TO TIME, INCLUDE: GOOGLE ANALYTICS AND GOOGLE SEARCH CONSOLE.

 

TARGETING COOKIES: THESE COOKIES COLLECT INFORMATION FROM YOU TO HELP US TO IMPROVE OUR PRODUCTS AND SERVICES AS WELL AS SERVE YOU WITH TARGETED ADVERTISEMENTS THAT WE BELIEVE WILL BE RELEVANT FOR YOU. WE USE TARGETING COOKIES ACROSS OUR WEBSITES FOR VARIOUS MARKETING INITIATIVES AND CAMPAIGNS. FOR MORE INFORMATION, PLEASE SEE THE “TARGETED ADVERTISING” SECTION BELOW. EXAMPLES OF THE TARGETING COOKIES WE USE, WHICH MAY CHANGE FROM TIME TO TIME, INCLUDE: DOUBLECLICK, GOOGLE ADWORDS AND DYNAMIC REMARKETING, AND FACEBOOK CUSTOM AUDIENCE.

 

TO LEARN MORE ABOUT COOKIES, PLEASE VISIT: HTTP://WWW.ALLABOUTCOOKIES.ORG/.

 

THIRD PARTY COOKIES: AS DESCRIBED ABOVE, WE USE THIRD PARTY SERVICE PROVIDERS TO HELP US MANAGE, CARRY OUT AND IMPROVE OUR ADVERTISING. THESE PARTIES SET COOKIES AT OUR DIRECTION TO HELP US COLLECT INFORMATION AND PROVIDE YOU WITH ADVERTISEMENTS THAT WE BELIEVE WOULD BE RELEVANT FOR YOU. IN SOME INSTANCES, THESE THIRD PARTIES MAY ALSO ASSIST US BY PROVIDING CERTAIN STATISTICAL AND ANALYTICS INFORMATION IN RELATION TO OUR MARKETING PRACTICES. FOR EXAMPLE, WE USE GOOGLE ANALYTICS, A WEB-BASED ANALYTICS TOOL THAT TRACKS AND REPORTS ON THE MANNER IN WHICH THE WEBSITE IS USED TO HELP US TO IMPROVE IT. GOOGLE ANALYTICS DOES THIS BY PLACING COOKIES ON YOUR DEVICE. WE ALSO MAY SHARE INFORMATION COLLECTED THROUGH COOKIES (AND OTHER TRACKING TECHNOLOGIES) WITH THIRD PARTIES TO USE FOR THEIR OWN ANALYTICS AND MARKETING PURPOSES.

 

MANAGING COOKIES AND OPTING OUT: YOU CAN CHOOSE TO VISIT OUR WEBSITE WITHOUT COOKIES, BUT IN SOME CASES CERTAIN SERVICES, FEATURES AND FUNCTIONALITY MAY NOT BE AVAILABLE. TO VISIT WITHOUT COOKIES, YOU CAN CONFIGURE YOUR BROWSER TO REJECT ALL COOKIES OR NOTIFY YOU WHEN A COOKIE IS SET. EACH BROWSER IS DIFFERENT, SO CHECK THE “HELP” MENU OF YOUR BROWSER TO LEARN HOW TO CHANGE YOUR COOKIE PREFERENCES. TO MANAGE FLASH COOKIES, PLEASE CLICK HERE.

 

OTHER TECHNOLOGIES: OTHER TECHNOLOGIES SUCH AS PIXELS AND WEB BEACONS MAY ALSO BE USED ON OUR WEBSITE, APPS, IN EMAIL MESSAGES AND IN OTHER AREAS OF OUR BUSINESS. THESE TECHNOLOGIES ARE USED TO IMPROVE OUR PRODUCTS AND SERVICES AS WELL AS OUR MARKETING EFFORTS.

 

TARGETED ADVERTISING: WE (AND OUR THIRD PARTY SERVICE PROVIDERS) MAY SERVE TARGETED ADVERTISEMENTS THROUGH THE USE OF FIRST-PARTY OR THIRD PARTY COOKIES, PIXELS AND WEB BEACONS WHEN YOU VISIT OUR WEBSITE, OR VISIT THIRD PARTY WEBSITES. IN SOME INSTANCES, THESE COOKIES MAY BE PERSISTENT COOKIES. WE AND OUR THIRD PARTY SERVICE PROVIDERS MAY ALSO USE COOKIE AND OTHER INFORMATION TO TRY TO IDENTIFY OTHER DEVICES AND WEB BROWSERS THAT YOU MAY USE SO WE AND OUR THIRD PARTY SERVICE PROVIDERS MAY SERVE TARGETED ADVERTISEMENTS TO THOSE DEVICES. WE DO THIS TO PROVIDE YOU WITH ADVERTISING THAT WE BELIEVE MAY BE RELEVANT FOR YOU AS WELL AS IMPROVE OUR OWN PRODUCTS AND SERVICES, INCLUDING THE FUNCTIONALITY AND PERFORMANCE OF OUR WEBSITES AND MOBILE APPLICATIONS. FOR MORE INFORMATION REGARDING TARGETED ADVERTISEMENTS AND/OR TO OPT OUT OF AUTOMATIC COLLECTION FOR THESE PURPOSES, PLEASE VISIT HTTP://WWW.ABOUTADS.INFO/CHOICES/. IF YOU OPT OUT OF THESE TARGETED ADVERTISING COOKIES, YOUR OPT-OUT WILL BE SPECIFIC TO THE WEB BROWSER OR MOBILE DEVICE FROM WHICH YOU ACCESSED THE OPT-OUT. IF YOU USE MULTIPLE DEVICES OR BROWSERS, YOU WILL NEED TO OPT OUT EACH BROWSER OR DEVICE THAT YOU USE.

 

DO-NOT-TRACK: CURRENTLY, OUR SYSTEMS DO NOT RECOGNIZE BROWSER “DO-NOT-TRACK” SIGNALS. YOU MAY, HOWEVER, DISABLE CERTAIN TRACKING AS DISCUSSED IN THIS SECTION (E.G., BY DISABLING COOKIES) AND OPT OUT OF TARGETED ADVERTISING AS DESCRIBED ABOVE.

 

DATA SECURITY

WE WILL TAKE APPROPRIATE TECHNICAL AND ORGANIZATIONAL MEASURES DESIGNED TO PROTECT YOUR PERSONAL DATA FROM UNAUTHORIZED ACCESS, USE, DISCLOSURE, ALTERATION OR DESTRUCTION, IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS. FOR EXAMPLE, WE LIMIT OUR COLLECTION AND USE OF YOUR PERSONAL DATA TO THE EXTENT REASONABLY NECESSARY TO PROVIDE YOU WITH OUR SERVICES. HOWEVER, NO INTERNET OR EMAIL TRANSMISSION IS EVER 100% SECURE, AND WE ENCOURAGE YOU TO TAKE REASONABLE PRECAUTIONS TO SAFEGUARD YOUR PERSONAL DATA BY, FOR EXAMPLE, MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT USERNAME AND PASSWORD. IF YOU WOULD LIKE TO KNOW MORE ABOUT HOW WE PROTECT YOUR PERSONAL DATA, YOU CAN CONTACT US USING THE INFORMATION IN SECTION 17.

 

DATA RETENTION

WE WILL KEEP YOUR PERSONAL DATA FOR AS LONG AS NECESSARY TO FULFILL THE PURPOSES FOR WHICH WE COLLECTED IT, INCLUDING ANY LEGAL, ACCOUNTING OR REPORTING REQUIREMENTS. TO DETERMINE THE APPROPRIATE RETENTION PERIOD, WE CONSIDER THE AMOUNT, NATURE, AND SENSITIVITY OF PERSONAL DATA, THE POTENTIAL RISK OF HARM FROM UNAUTHORIZED USE OR DISCLOSURE OF YOUR PERSONAL DATA, THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA, WHETHER WE CAN ACHIEVE THOSE PURPOSES THROUGH OTHER MEANS, AND ALL APPLICABLE LEGAL REQUIREMENTS.

 

NOTE TO INTERNATIONAL USERS

WE ARE COMMITTED TO COMPLYING WITH THIS POLICY AND THE DATA PROTECTION LAWS THAT APPLY TO OUR COLLECTION AND USE OF YOUR PERSONAL DATA. THE COMPANY AND THE HOLISTIKA HOTEL ARE LOCATED IN MEXICO, WHERE THE LAWS MAY BE DIFFERENT AND, IN SOME CASES, LESS PROTECTIVE THAN THE LAWS OF OTHER COUNTRIES, INCLUDING THE EEA. BY PROVIDING US WITH YOUR PERSONAL DATA AND USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOUR PERSONAL DATA WILL BE TRANSFERRED TO AND PROCESSED IN MEXICO.

 

THIRD PARTY WEBSITES AND SERVICES

WHEN INTERACTING WITH US, YOU MAY COME ACROSS LINKS OR REFERENCES TO THIRD PARTY WEBSITES AND SERVICES THAT WE DO NOT OPERATE OR CONTROL. IF YOU PROVIDE YOUR PERSONAL DATA TO THAT THIRD PARTY THROUGH ITS WEBSITES OR SERVICES, YOU WILL BE SUBJECT TO THAT THIRD PARTY’S PRIVACY PRACTICES AND POLICIES. THIS POLICY DOES NOT APPLY TO ANY PERSONAL DATA THAT YOU PROVIDE TO A THIRD PARTY WEBSITE OR SERVICE. WE RECOMMEND THAT YOU READ THE PRIVACY POLICY THAT APPLIES TO THAT THIRD PARTY WEBSITE OR SERVICE. A LINK OR REFERENCE TO A THIRD PARTY WEBSITE OR SERVICE DOES NOT MEAN THAT WE ENDORSE THAT THIRD PARTY OR THE QUALITY OR ACCURACY OF THE INFORMATION PRESENTED ON ITS WEBSITE OR SERVICE.

 

CHANGES TO THIS POLICY

ANY CHANGES WE MAKE TO THIS POLICY WILL BE POSTED ON THIS PAGE. IF REQUIRED BY APPLICABLE LAW, WE WILL NOTIFY YOU BY EMAIL, POSTING NOTICE ON THE WEBSITE, OR BY ANY OTHER REASONABLE MEANS IN ADVANCE OF SUCH CHANGES BECOMING EFFECTIVE.

 

CONTACT US

PLEASE SEND QUESTIONS, COMMENTS, AND REQUESTS REGARDING THIS POLICY OR OUR INFORMATION PRACTICES TO:

SANTULANTULUM

​mexicosantulan@gmail.com

​